My stove door front fell off 14 months after buying it. It was a Sears Kenmore product, I have bought Kenmore products in the past and have had no problems with them, until this electric stove. What an adventure trying to talk to someone at Sears to get my stove fixed. The first two days were spent trying to talk to the store manager , lets see, first he just stepped out he will be back in fifteen minutes, I said I would call back. Next call, sorry he is out on the floor ( I was thinking maybe someone should try and wake him up). Next call, sorry he is in a meeting, can I have him call you back, yes, never heard from him! I wait a day still no call. Next day I call again, sorry he is in a meeting, can I have him call you, no, I would like the number for the Sears regional office, sorry we don't have that number (sure right). Would you like to speak with manager in the appliance department, sure, thank you. Hello How may I help you. I explain how stove fell apart. You will have to call the service department. No, because I'm not going to pay for fixing a stove that falls apart after 14 months. Sorry but your stove is out of warranty, I realize this but a stove should not fall apart after 14 months of minimal use. If this stove is not fixed to my satisfaction I promise you I will never buy from sears again, I have been a loyal sears customer for over forty years. I'm sorry there is nothing I can do You will have to call the service department. I call service department, we are sorry your stove is out of warranty we will be glad to send a repairman out to fix it. No, I'm not paying for a stove that falls apart after only 14 months. Were sorry you feel that way, click. Call Department manager back again, he promises he will find something out and call me back later, next day I was still waiting. I called him back, oh sorry the service department was supposed to call you, you need to talk with them directly, but I have already talked with them I know what they are going to say, but ok I'll call again. I call service department, same run around , ask to speak to a higher up, put on hold for over 15 minutes, while on hold get a call back from department manager asking me if he sent me a gift certificate for over the cost of the part I needed to fix the stove if that would be satisfactory, I thanked him for taking care of the matter and said I would accept it. Now, if the gift certificate comes in the mail I will buy the part and fix the stove, but I shall remain a slightly bitter satisfied customer. Customer service has become customer aggravation!